Frequently Asked Questions
Everything you need to know about billing, subscriptions, and MindLift.
Billing & Subscriptions
How can I get a refund?
All payments are handled by the app store you used to subscribe.
iOS (Apple):
- → Go to reportaproblem.apple.com
- → Sign in with your Apple ID
- → Select the subscription and request a refund
Android (Google Play):
- → Go to play.google.com/store/account
- → Find your order
- → Select Request a refund
We don't have access to billing or the ability to issue refunds ourselves.
How can I cancel my subscription?
You can cancel anytime through your app store settings:
iOS (Apple):
Settings → Apple ID → Subscriptions → MindLift → Cancel
Android (Google Play):
Play Store → Profile → Payments & subscriptions → Subscriptions → MindLift → Cancel
Your access will remain active until the end of the billing period.
I can't access my subscription. What should I do?
Try these quick steps:
- • Make sure you're logged into the correct Apple / Google account
- • Tap Restore Purchases inside the app
- • Restart or update the app
If it still doesn't work, contact us and we'll help you quickly.
Why don't I see my subscription?
This usually means:
- • You're using a different Apple / Google account
- • The purchase didn't complete
- • There's a temporary sync delay
Check your app store purchase history to confirm.
About MindLift
What is MindLift?
MindLift is a mental wellness app that helps you shift your inner dialogue using short, practical tools inspired by cognitive behavioral techniques.
It's designed for real moments — overthinking, stress, self-doubt.
Who developed MindLift?
MindLift is an independent product built by a small team focused on practical, everyday mental wellness.
How do I unlock full access?
MindLift works on a subscription basis. You can upgrade anytime inside the app.
Is MindLift free?
MindLift is free to download and start — core features like the Mini-Reframe are included. A premium subscription unlocks advanced features — similar to apps like BetterHelp or Calm.
Is MindLift therapy?
No. MindLift is a self-reflection and reframing tool, not therapy. If you are dealing with something serious, please reach out to a qualified mental health professional.
Want to collaborate or promote MindLift?
We love working with creators, influencers, and partners who align with our mission.
If you'd like to collaborate or help spread MindLift, send us a message — we'd love to hear from you.